Welcome to the Help Center

We’re here to make your experience as smooth, comfortable, and worry-free as possible.
Below you’ll find answers to common questions about orders, shipping, product care, and more.

If you need further assistance, our support team is always happy to help.

Orders & Shipping

How long does order processing take?
Orders are typically processed within 1–2 business days. Once your order has shipped, you’ll receive a confirmation email with tracking details.

Is shipping discreet?
Yes. All orders are shipped in plain, unbranded packaging to protect your privacy.

Can I track my order?
Absolutely. Tracking information will be sent to your email as soon as your order is on the way.

Returns & Refunds

What is your return & refund policy?

We want you to feel confident shopping with Luvlinee®.
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your item so we can assist you.

Due to the intimate nature of our products and for hygiene reasons, opened or used items are not eligible for return or refund, unless the product is confirmed to be defective.

When will I receive my refund?

If your return or refund request is approved, refunds will be issued to the original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.

How do I request a return or refund?

To start a return or refund request, please email us at Luvlinee@outlook.com with:

Your order number
A brief description of the issue

Our support team will review your request and respond with the next steps.

Product Care & Usage

How should I clean my product?
Clean your product before and after each use with warm water and a mild, fragrance-free cleanser. Allow it to dry completely before storing.

What materials are used?
Our products are made from body-safe, skin-friendly materials designed for comfort and peace of mind.

How should I store my product?
Store in a cool, dry place away from direct sunlight. Using a storage pouch is recommended.

Account & Payments

Do I need an account to place an order?
No, you can check out as a guest. Creating an account allows you to track orders more easily and manage your information.

What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options shown at checkout.

Is my payment information secure?
Yes. All transactions are encrypted and processed securely.