Return & Refund Policy

We want you to feel confident when shopping with Luvlinee®.
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your item.

Due to the intimate nature of our products and for hygiene reasons, opened or used items are not eligible for return or refund, unless the item is confirmed to be defective.

To initiate a return or refund request, please email us at luvlinee@outlook.com with your order number and a brief description of the issue.
We will review and process your return or refund request within 48 hours.

If your request is approved, refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your payment provider.

All communications are handled with strict respect for your privacy.